customer support execuite

We’re currently seeking a skilled customer support executive to help us provide top-notch service to our customers at Kj’s solutions.
Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly. If you are a customer-oriented professional, passionate about providing outstanding customer support, we encourage you to apply for this position. Candidates with exceptional problem-solving and communication skills will be preferred.
Objectives of this role.
Providing accurate information about products or services and guiding customers in making informed decisions.
Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.
Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.
Escalating complex issues to higher authorities when necessary and following up on resolutions.
Maintaining detailed and accurate records of customer interactions and inquiries.