Relationship Officer, Senior Relationship Officer

A Relationship Officer is responsible for building and maintaining positive relationships with clients, ensuring customer satisfaction, and driving business growth across various industries.
Key Responsibilities
1. Client Relationship Management: Relationship Officers serve as the primary point of contact for clients, ensuring their needs are met and addressing any inquiries or concerns promptly. They engage in regular communication to foster trust and loyalty.
2.Sales and Business Development: They identify opportunities for upselling or cross-selling products and services, contributing to revenue growth. This involves understanding client needs and promoting relevant solutions.
3. Onboarding New Clients: Relationship Officers assist in onboarding new clients, helping them understand the company’s offerings and ensuring a smooth transition into the service.
4. Problem Resolution: They act as a liaison between clients and internal teams to resolve issues effectively, minimizing any potential dissatisfaction.
5. Feedback and Improvement: Gathering client feedback is crucial for continuous improvement. Relationship Officers use this information to enhance service delivery and client satisfaction.
Minimum 1 year in HL/LAP