Center Manager

A Center Manager job description typically involves overseeing and managing the daily operations, staff, and financial resources of a specific center or facility. This includes ensuring efficient service delivery, implementing policies, and achieving performance targets, all while maintaining excellent customer service. The specific responsibilities can vary depending on the type of center (e.g., call center, preschool, clinic), but key areas often include leadership, team management, and strategic planning.
Key Responsibilities of a Center Manager:
1. Supervising Daily Operations:
Overseeing the day-to-day activities of the center, ensuring smooth and efficient functioning.
2. Team Management:
Hiring, training, motivating, and managing staff to achieve the center’s goals.
3. Customer Service:
Ensuring high-quality customer service and resolving any issues or complaints.
4. Policy Implementation:
Developing and implementing center policies and procedures.
5. Performance Monitoring:
Tracking and reporting on the center’s performance and identifying areas for improvement.
6. Financial Management:
Managing budgets, expenses, and revenue for the center.
7. Strategic Planning:
Developing and implementing strategies to improve efficiency, profitability, and customer satisfaction.
8. Communication and Collaboration:
Communicating effectively with staff, clients, and other stakeholders, and collaborating with cross-functional teams.
9. Project Planning and Execution:
Planning, scheduling, and executing projects within the center to ensure timely delivery and quality.
10. Marketing and Sales:
Developing and implementing marketing strategies to attract new clients and retain existing ones.
Min 5 yrs in life insurance and 2 yrs of team handling exp in Banca Channel Mandatory.