Attending Customer House, Cross Selling / Upselling to Airtel Existing Customers

This role, likely titled “Customer Relations/Sales Executive” or similar, involves visiting customers at their homes or businesses to build relationships, understand their needs, and recommend Airtel’s products and services. A key focus is to identify opportunities for upselling and cross-selling, meaning persuading customers to purchase higher-value products or additional related services.
Key responsibilities would include:
Building Relationships:
Establishing strong rapport with customers, understanding their needs and preferences, and creating a positive experience.
Identifying Opportunities:
Recognizing areas where customers could benefit from Airtel’s products or services, such as a higher data plan or bundled services.
Product/Service Recommendations:
Providing personalized recommendations based on customer needs, including upgrades, additional services, or related products.
Closing Sales:
Persuading customers to purchase recommended products or services, often through negotiation or demonstrating the value of the offerings.
Customer Service:
Addressing customer inquiries, resolving complaints, and providing assistance throughout the sales process.
Data Management:
Maintaining accurate records of customer interactions, sales data, and performance metrics.
Reporting:
Tracking sales performance, identifying trends, and providing reports to management.
Broadband champion – Broadband (Males) – 30 Requirements
• Salary: Rs. 20,500/CTC- to Rs. 25,500/-CTC
• Qualification: Graduate
• Work Location: Across Hyderabad
• Work Experience: 0 to 3 years (Broadband experience is an added advantage)