Senior Branch Relationship Manager

A Senior Branch Relationship Manager is responsible for managing high-value client relationships, driving business growth within a branch, and ensuring client satisfaction through personalized financial solutions and services. They build and maintain strong relationships with existing and potential clients, identify and address their needs, and achieve sales targets.
Key Responsibilities:
1. Client Relationship Management:
Develop and nurture relationships with clients, understand their financial needs, and recommend appropriate banking products and services.
2. Sales and Business Development:
Achieve sales targets by promoting banking products and services, cross-selling and upselling financial products, and identifying new business opportunities.
3. Customer Service Excellence:
Provide exceptional customer service to enhance client satisfaction and retention, handle customer complaints and inquiries efficiently, and ensure compliance with regulatory requirements.
4. Financial Advisory:
Offer financial advice and guidance based on clients’ financial goals and risk tolerance, conduct financial assessments, and recommend appropriate investment strategies.
5. Branch Operations:
Contribute to the smooth functioning of the branch by participating in sales planning, managing customer interactions, and ensuring adherence to bank policies.
6. Business Development:
Identify and pursue new client opportunities, develop and implement sales strategies, and contribute to the overall growth of the branch.
Skills and Qualifications:
1. Strong Relationship Building Skills: The ability to build rapport, trust, and strong connections with clients.
2. Excellent Communication Skills: Effective verbal and written communication skills to engage with clients and colleagues.
3. Financial Acumen: A solid understanding of financial products, services, and investment strategies.
4. Sales and Negotiation Skills: Ability to effectively present financial solutions, close sales, and negotiate terms.
5. Problem-Solving Skills: Ability to identify and resolve client issues and challenges.
6. Customer Service Orientation: A commitment to providing exceptional service and exceeding client expectations.
7. Compliance and Regulatory Knowledge: Understanding of relevant regulations and policies.
8. Experience in a Banking Environment: Prior experience in relationship management, sales, or customer service within a bank or financial institution is highly desirable.
9. Higher Education: A bachelor’s degree in finance, business administration, or a related field is typically required.
Required 2 years experience in MFI.