Customer Service Executive

Who is a Customer Support Executive?
Customer support executives play an important role in ensuring customer satisfaction which leads to enhanced customer retention. Their primary duty includes addressing customer enquiries and providing solutions to them. The executives must have effective communication skills to communicate effectively with the consumers.
The main communication channels used by the companies such as the phone, email, and social media.

Customer Support Executive Eligibility
The eligibility criteria for the customer support executive job are decided by the companies hiring the professionals for the particular job profiles. Check out the criteria as listed below:

1. The candidates must have relevant educational qualifications such as a degree in business administration, etc. However, this is subjective to the requirements of the company and the strength of the candidate’s work experience and candidature.
2. Previous experience in customer service is preferable but not mandatory. There are multiple vacancies for the job openings.
3. The candidates who aspire to be customer care executives must be fluent in multiple languages and should have the relevant skill set.

Roles & Responsibilities of CSE
1. Addressing consumer problems and suggesting an efficient solution with empathy and professionalism.
2. If the customer is facing a technical issue then they collaborate with other departments to bring out a solution for the customer.
3. The customer care executives also take care of social media emails, internal communications, and mediums to inform customers about recent updates or schemes for the products.
4. They assist the customers in picking out the right product by their needs and budget.
5. The executives should follow a personalized way of communicating that will help the consumers to know that their problems are being heard and understood.
6. Having strong product knowledge is a must for customer support executives and predicting the needs of the customers.
7. Taking feedback from the customers and highlighting their concerns and needs.
8. Basic technical knowledge will help in utilizing the customer support tools.
– Assisting customers, resolving issues, and ensuring a positive experience.
– They handle inquiries, provide information, and offer solutions, often acting as the first point of contact for customers.
– Handle customer queries via phone calls, emails, and chats in a professional manner.

Languages Required: Excellent communication in ( English & Telugu / English & Hindi / English & Kannada ).

Salary :
English & Telugu Fresher – 14000 (Take home salary)
English & Hindi Fresher – 14000 (Take home salary)
English & Kannada Fresher – 18000 (Take home salary)
Notice Period: Immediate joiners are preferred.

Working Days: 6 days (1 Rotational Week off)
Shifts: 24/7 Shifts ( Rotational Shifts )