Voice Associate

A Voice Associate, often working in a contact center or BPO environment, handles customer interactions through phone calls. Their primary role is to address customer inquiries, resolve issues, and provide support while ensuring a positive customer experience. This involves tasks like answering calls, providing information, troubleshooting problems, and documenting interactions.

Key Responsibilities of a Voice Associate:
1. Handling inbound and outbound calls:
This includes answering customer calls, making outbound calls to follow up or offer services, and managing call volume efficiently.
2. Providing customer support and information:
Addressing customer queries, offering solutions to problems, and providing accurate information about products or services.
3. Resolving customer issues:
Troubleshooting problems, handling complaints, and escalating complex issues to the appropriate channels when necessary.
4. Documenting interactions:
Recording details of calls, maintaining accurate records, and updating customer information in the system.
5. Maintaining customer satisfaction:
Ensuring positive customer experiences through effective communication, active listening, and problem-solving.
6. Meeting performance targets:
Achieving call handling time goals, resolution rates, and other key performance indicators (KPIs)

Requirement:
1. Domestic/International voice process
2. Flexible to work in Night Shifts.