Non – Voice Process

A Non-Voice Process job involves handling customer interactions and tasks through written communication channels like email, chat, or social media, rather than phone calls. These roles focus on providing customer support, resolving issues, and managing data through text-based communication.
Key Responsibilities:
Responding to Customer Inquiries:
Addressing customer questions, complaints, and requests through email, chat, or other non-voice channels.
Resolving Customer Issues:
Investigating and solving problems reported by customers, often involving collaboration with other teams.
Managing Data and Information:
Maintaining and updating customer records, processing transactions, and ensuring data accuracy.
Maintaining Communication Standards:
Adhering to company guidelines and policies for written communication, ensuring clear, concise, and professional responses.
Providing Solutions and Support:
Offering timely and effective solutions to customer issues, striving for high levels of customer satisfaction.
Documenting Interactions:
Maintaining records of customer interactions and resolutions for future reference and analysis.
Essential Skills:
Excellent Written Communication:
Proficiency in written English, including grammar, spelling, and punctuation.
Attention to Detail:
Ability to accurately process information, identify errors, and maintain data integrity.
Problem-Solving Skills:
Analytical and critical thinking skills to effectively resolve customer issues.
Computer Proficiency:
Familiarity with various software and tools used for communication, data management, and customer support.
Typing Speed and Accuracy:
Ability to type quickly and accurately, as this is crucial for efficient handling of multiple queries.
Customer Service Skills:
Ability to provide excellent customer service through written communication, demonstrating empathy and professionalism.