Tele Counsellors

A Tele Counselor provides remote guidance and support to clients, primarily through phone or digital communication, assisting with various needs like education, career paths, or personal issues. They offer advice, empathy, and resources while maintaining confidentiality and creating action plans tailored to individual needs.
Here’s a more detailed breakdown:
Key Responsibilities:
Providing Remote Guidance:
Tele Counselors offer support and advice to clients over the phone or through other digital platforms, such as video conferencing or messaging apps.
Handling Inbound and Outbound Calls:
They manage both incoming calls from clients seeking assistance and make outgoing calls to follow up on inquiries or provide support.
Understanding Client Needs:
Tele Counselors actively listen to clients, assess their requirements, and guide them towards appropriate solutions or resources.
Providing Information and Resources:
They offer relevant information about programs, services, or resources that can help clients address their specific concerns.
Building Relationships:
Tele Counselors strive to build rapport with clients, creating a trusting and supportive environment for open communication.
Maintaining Confidentiality:
They handle sensitive information with discretion and maintain client confidentiality at all times.
Documenting Interactions:
Accurate record-keeping of all interactions and counseling sessions is essential for tracking progress and ensuring continuity of care.
Collaborating with Teams:
In some cases, Tele Counselors may need to collaborate with other professionals, such as admissions teams or counselors in other departments, to ensure a smooth and coordinated approach to client support.
Following Up and Scheduling Appointments:
They may schedule follow-up calls, appointments, or meetings with clients or other professionals as needed.
Sales and Conversion (in some cases):
In some roles, particularly in educational settings, Tele Counselors may also be involved in sales and converting inquiries into enrollments or admissions.
Essential Skills:
Communication Skills:
Excellent verbal and written communication skills are crucial for effective interaction with clients.
Active Listening:
The ability to actively listen to clients, understand their needs, and respond empathetically is essential.
Empathy and Compassion:
Tele Counselors need to demonstrate empathy and compassion to build trust and provide supportive guidance.
Problem-Solving Skills:
They should be able to analyze client situations, identify potential solutions, and guide them towards appropriate resources.
Technical Proficiency:
Tele Counselors need to be comfortable using technology, including phone systems, communication platforms, and potentially CRM software.
Organization and Time Management:
Effective time management and organizational skills are important for managing a caseload and meeting deadlines.
Sales and Persuasion (in some roles):
In sales-oriented roles, strong persuasion and sales skills are necessary.
Adaptability:
The ability to adapt communication style and counseling approach to suit individual client needs and preferences.
Qualifications:
Education:
A bachelor’s degree in counseling, psychology, or a related field is often preferred. Some positions may require a master’s degree.

We’re Hiring: Tele Counsellors (30 Openings!) – Gurgaon

Join a leading aviation & training brand to grow your career in outbound sales!

Location: Sector 18, Gurgaon
Work Days: Monday to Saturday (10 AM to 7 PM)
Role Type: Full-time | On-site

Vacancies: 30 immediate joiners needed!

Role Overview

We’re hiring Tele Counsellors / Telecallers who will reach out to potential students via outbound calls, counsel them, and invite them for walk-in seminars. Leads will be provided — you just need to speak confidently and convert!

Eligibility:

Min. 12th Pass (Undergraduates welcome)

Fresher with good communication OR 6 months–5 years in telecalling/BPO

Age: 18 to 34 years

Fluent in Hindi + Basic English

Salary:

Fresher: ₹16,000 In-hand

Experienced: ₹21,000 to ₹26,000 In-hand

What You’ll Do:

Make outbound calls to leads (no cold calls!)

Explain course benefits & fix seminar appointments

Build rapport & follow up for conversions

📩 Interested or know someone perfect?
Apply now or drop your updated CV anusha@trisaktisolutions.com