Front Office Executive

A Front Office Executive in a hospital manages the reception area, greets patients and visitors, handles inquiries, and facilitates communication between patients, staff, and other departments. They are the first point of contact and play a crucial role in creating a positive first impression of the hospital. Their responsibilities include appointment scheduling, patient registration, billing, and maintaining patient records. They also ensure the front office environment is professional, organized, and efficient.
Here’s a more detailed breakdown:

Key Responsibilities:
1. Patient Interaction:
Greeting patients and visitors, answering inquiries, providing information about hospital services, and directing them to the appropriate areas.
2. Appointment Management:
Scheduling, confirming, and managing patient appointments using the hospital’s system.
3. Patient Registration:
Collecting patient information, creating records, and ensuring accurate data entry.
4. Communication:
Answering phones, managing emails, and relaying messages to relevant staff.
5. Billing and Payments:
Handling billing inquiries, processing payments, and ensuring accurate record-keeping.
6. Administrative Tasks:
Maintaining a tidy and organized reception area, managing mail, and assisting with general administrative duties.
7. Escalation:
Identifying and escalating issues or complaints to the appropriate department or staff member for resolution.
8. Record Keeping:
Maintaining patient records, both physical and digital, ensuring confidentiality and accuracy.
9. Customer Service:
Providing excellent customer service, addressing patient concerns, and ensuring a positive experience.
10. Communication:
Speaking with patients and doctors to facilitate care coordination.

Only Male preferable