RELATIONSHIP MANAGER

A Relationship Manager builds and maintains strong, long-lasting relationships with clients, acting as a liaison between the company and its customers. Their responsibilities include understanding client needs, identifying opportunities for business growth, resolving issues, and ensuring client satisfaction. They play a crucial role in customer retention and driving revenue through proactive engagement and personalized service.
1>>Key Responsibilities:
1.1>>Building and Maintaining Relationships:
Establishing rapport, trust, and open communication with clients.
1.2>>Understanding Client Needs:
Identifying client requirements, preferences, and challenges through proactive communication and needs analysis.
1.3>>Identifying Business Opportunities:
Recognizing potential sales, cross-selling, and upselling opportunities within the existing client base.
1.4>>Providing Solutions:
Offering tailored advice, product recommendations, and solutions to meet client needs.
1.5>>Resolving Issues:
Addressing client inquiries, concerns, and complaints promptly and effectively.
1.6>>Ensuring Client Satisfaction:
Monitoring client satisfaction levels and taking proactive steps to enhance the overall customer experience.
1.7>>Collaboration:
Working closely with sales, marketing, and other departments to ensure a cohesive customer experience.
1.8>.Reporting:
Tracking client interactions, sales performance, and service delivery metrics.
1.9>>Strategic Planning:
Developing and implementing strategies to improve client retention and drive business growth.
2>>Skills Required:
2.1>>Communication Skills:
Excellent verbal and written communication skills are essential for building relationships and conveying information effectively.
2.2>>Interpersonal Skills:
The ability to build rapport, empathize with clients, and establish trust is crucial.
2.3>>Problem-Solving Skills:
Relationship managers need to be adept at identifying and resolving client issues efficiently.
2.4>>Sales and Negotiation Skills:
The ability to identify opportunities, present solutions, and negotiate effectively is important.
2.5>>Product Knowledge:
A thorough understanding of the company’s products and services is necessary to provide informed advice.
2.6>>Analytical Skills:
The ability to analyze data, track performance, and identify trends is valuable.
2.7>>Organizational Skills:
Managing client interactions, tasks, and deadlines effectively requires strong organizational skills.

MINIMUM 2 YEARS EXPERIENCE
LOOKING FOR PASIONATE
PROFESSIONALS WITH A DRIVE FOR SALESAND EXPERIENCE IN THE MORTAGE SEGMENT TO JOIN OUR GROWING TEAM!