Inbound voice Process

An Inbound Voice Process job involves handling incoming calls from customers to provide support, resolve issues, and offer information about products or services. Key responsibilities include answering customer inquiries, addressing complaints, maintaining accurate records, and ensuring customer satisfaction. The role requires strong communication and problem-solving skills, as well as the ability to work efficiently under pressure.
Here’s a more detailed breakdown:
Core Responsibilities:
1>>Answering inbound calls:
Handling a high volume of calls from customers with various inquiries and needs.
2>>Providing customer support:
Addressing customer concerns, resolving issues, and offering solutions related to products or services.
3>>Offering information:
Providing accurate and clear information about company policies, procedures, and offerings.
4>>Resolving complaints:
Effectively handling and resolving customer complaints in a professional and timely manner.
5>>Maintaining records:
Documenting all customer interactions and transactions accurately in the CRM system.

Hiring For Customer support associate

Job Role : Inbound voice Process

Salary : Naps Stipend upto 16k to 18000rs
Night shift allowances 2000
Referral bonus 2000 after 90days DOJ
Retention Bonus after 6 months 6000

Qualification : 12th Or Any Graduate

Fresher Preferable or Min 6 months experience in Bpo inbound voice Process with Good Communication Skills

Languages : English & Kannada Or English & Telugu Or English & Tamil

Rotational shift – Common shifts: 9 AM – 5 PM, 10 AM – 6 PM
Late shifts: 3 PM – 12 AM, 4 PM – 1 AM, 5 PM – 2 AM, 6 PM – 3 AM
Company-arranged drop-off service available for shifts ending after 9:30 PM

Rotational one day Week Off

Age Limit: upto 25y

Location : Seegehalli (Whitefield Kadugodi)