Customer Relationship Officer

A Customer Relationship Officer (CRO) builds and maintains positive relationships with a company’s customers. They are the primary point of contact for customer inquiries, concerns, and issues, working to ensure customer satisfaction and loyalty. CROs also identify opportunities to improve customer experience and contribute to the company’s overall success.
Key Responsibilities of a Customer Relationship Officer:
1>>Customer Interaction:
Handling inbound and outbound communication (phone, email, chat) to address customer inquiries, resolve complaints, and provide support.
2>>Relationship Building:
Developing and maintaining strong relationships with existing customers, fostering loyalty and retention.
3>>Problem Solving:
Identifying and resolving customer issues efficiently and effectively, often acting as a liaison between customers and other departments.
4>>Customer Feedback:
Gathering and analyzing customer feedback to identify areas for improvement in products, services, and overall customer experience.

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GREETINGS FROM AIRTEL

.Customer Relationship Officer – (CRO) (Males) – 20 Requirements
• Qualification: Graduate
• Work Location: Across Hyderabad
• Work Experience: 0 to 3 years (Broadband experience is an added advantage)
• Job Role: Cross Selling / Upselling to Airtel Existing Customers