Telecaller

A Telecaller will be responsible for making outbound calls to potential and existing clients to promote the company’s HR services, handle inbound inquiries, and build relationships. They will also update customer records, follow scripts, and meet performance targets.
Here’s a more detailed breakdown:

Key Responsibilities:
1. Outbound Calling:
Engaging with potential clients to introduce L&M HR Techno Solutions’ services and generate interest.
2. Inbound Handling:
Answering incoming calls from clients, addressing their queries, and providing information about HR solutions.
3. Relationship Building:
Developing and maintaining positive relationships with clients, understanding their needs, and offering suitable solutions.
4. Lead Qualification:
Identifying and qualifying leads, potentially converting them into sales opportunities.
5. CRM Management:
Maintaining accurate customer records and updating information in the company’s CRM system.
6. Sales Support:
Assisting with the sales process, potentially closing deals over the phone.
7. Customer Support:
Providing initial support to clients, resolving queries and complaints, and ensuring customer satisfaction.
8. Target Achievement:
Meeting or exceeding daily, weekly, and monthly performance targets related to calls, leads, or sales.
9. Script Adherence:
Following established scripts and guidelines to ensure consistent and accurate messaging.
10. Reporting:
Maintaining accurate call logs and reporting on performance metrics.