Legal Operation

What you’ll do

We’re seeking a detail-oriented Legal Operations Intern to join Adalat Al’s mission-driven team

This role offers hands-on experience in managing user queries for our legal technology platform, troubleshooting issues, and collaborating with cross-functional teams

You’ll be the bridge between legal professionals using our platform and our internal teams, ensuring seamless resolution of concerns while developing a deep understanding of operational excellence in the legal tech space

Key Responsibilities

Monitor and respond to user queries through ticketing

systems, emails, and other communication channels. Investigate and troubleshoot platform issues by reviewing user-reported problems and analyzing platform behavior. Coordinate with engineering and product teams by creating and managing on-call tickets for technical issues.

Maintain detailed documentation of user issues, resolutions, and platform behaviors.

Collaborate with partnerships and customer success teams to ensure comprehensive user support.

Track and report on ticket resolution metrics and identify recurring issues or trends.

Participate in daily standup meetings to share insights and prioritize critical user concerns.

Assist in developing and improving operational processes and workflows.

About You

You find satisfaction in getting things right and understanding why tasks matter. You’re naturally curious about how systems work, take pride in being reliable, and enjoy helping others solve problems. Youre comfortable with ambiguity and eager to learn in a fast-paced, mission-driven environment. Excited by the intersection of technology and social impact, you aim to support

legal professionals through better technology.

Qualifications

Currently pursuing or recently completed a degree in

Business, Operations, Computer Science, or related field.

Strong attention to detail with the ability to identify patterns and inconsistencies.

Excellent written and verbal communication skills.

Self-motivated with a high sense of accountability and ownership.

Genuine passion for understanding how things work and solving complex problems.

Ability to multitask and prioritize in a fast-paced environment.

Basic understanding of technical concepts and willingness to loarn
Nice to Have:

Experience with ticketing systems (Zendesk, Jira, Freshdesk, or similar).

Familiarity with basic troubleshooting and technical support.

Previous internship or customer-facing experience.

What You Will Achieve in a Year

Develop expertise in managing 50+ user queries per week with high resolution rates.

Build strong troubleshooting skills and understand common platform issues and root causes.

Establish effective collaboration patterns with engineering, product, and partnerships teams.

Create and maintain comprehensive documentation that becomes a reference for the team.

Gain proficiency in ticketing systems and operational tools.

Understand the full lifecycle of user issues from identification to resolution.

Contribute to process improvements that enhance team efficiency and user satisfaction.

Benefits and Perks

WFH with flexible work hours

Unlimited PTO

Autonomy and Ownership

Smart, Humble and Friendly peers

Generous vacation

Maternity and Paternity leaves

Learning Development resources

Contacts within the Harvard / MIT / Oxford ecosystem

Experience Gained From This Role

Hands-on experience managing operational workflows and user queries in a legal tech platform.

Develop troubleshooting skills and understanding of platform behaviors.

Exposure to ticketing systems, escalation processes, and operational tools.

Collaboration with cross-functional teams including engineering, product, and partnerships.

Documentation, process improvement, and workflow optimization experience.

Insight into the full lifecycle of user issues and operational excellence in SaaS platforms.