Tellecallers

Key roles and responsibilities

Customer engagement: Making outbound calls to potential customers to introduce and promote products or services, and handling inbound calls from customers.
Sales and lead generation: Generating sales leads, following up on them, and working to convert prospects into customers.
Customer service and support: Answering customer inquiries, providing information, and resolving complaints in a professional and courteous manner.
Record keeping: Maintaining accurate records of all calls, customer interactions, and transactions in a database or CRM system.
Performance and compliance: Meeting daily/weekly/monthly targets and quotas, and adhering to company policies, scripts, and quality standards.
Information gathering: Conducting market research to understand customer needs and trends.
Collaboration: Working with sales or support teams to improve customer experience and sales processes.

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