Customer Support – International Chat Process
IntouchCX
hyderabad
Rs.20000 - Rs.29000
IntouchCX
About the Company
IntouchCX is a global customer care and technology company with over 20 years of experience, specializing in delivering innovative customer experience (CX) solutions to some of the world’s leading brands. They focus on providing CXM, trust and safety services, automation, and digital CX consulting. Formerly known as 24-7 Intouch, the company rebranded to IntouchCX to reflect its evolution into a more comprehensive CX solutions provider.
Here’s a more detailed look:
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Global Presence:
IntouchCX has a global presence with 18,000+ team members and campuses around the world.
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Focus on Innovation:
They emphasize innovation and technology to deliver exceptional customer experiences and actionable insights.
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Brand-Specific Approach:
IntouchCX tailors its solutions to align with each client’s unique brand identity and culture.
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Beyond Traditional Contact Centers:
They offer more than just call center services, providing a range of CX solutions including digital engagement, AI and automation.
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Industry Focus:
Their services cater to various industries, including fintech, health tech, entertainment and gaming, consumer tech, digital commerce, gig economy, and consumer durables.
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Employee Empowerment:
IntouchCX is dedicated to empowering its employees, recognizing that their engagement directly impacts customer satisfaction.
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Data-Driven Approach:
They leverage data and analytics to optimize performance and drive ROI for their partners.
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Strong Culture:
IntouchCX fosters a strong culture centered around its people, emphasizing inclusivity, well-being, and purpose-driven work.
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Community Engagement:
They have initiatives like “BrainPower” to support the unique talents of neurodivergent individuals, promoting diverse perspectives and inclusion.
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Partnership Approach:IntouchCX aims to be a long-term partner in growth, helping their clients scale and optimize their CX strategies.
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