Tellecallers

About the Company

Key roles and responsibilities

• • Customer engagement: Making outbound calls to potential customers to introduce and promote products or services, and handling inbound calls from customers.
  • Sales and lead generation: Generating sales leads, following up on them, and working to convert prospects into customers.
  • Customer service and support: Answering customer inquiries, providing information, and resolving complaints in a professional and courteous manner.

• Record keeping: Maintaining accurate records of all calls, customer interactions, and transactions in a database or CRM system.

• Performance and compliance: Meeting daily/weekly/monthly targets and quotas, and adhering to company policies, scripts, and quality standards.

• Information gathering: Conducting market research to understand customer needs and trends.

• Collaboration: Working with sales or support teams to improve customer experience and sales processes.