Telecaller

A Telecaller job primarily involves engaging with customers, both existing and potential, via phone to promote products or services, generate leads, or handle customer inquiries. They are responsible for making outbound calls, managing incoming calls, providing information, and ensuring customer satisfaction.
Key Responsibilities of a Telecaller:
Outbound Calls:
Making calls to potential customers to promote products or services, explain benefits, and generate interest.
Inbound Calls:
Handling incoming calls to address customer inquiries, concerns, and complaints.
Lead Generation:
Identifying and qualifying potential customers, gathering information, and sharing it with sales teams.
Sales:
Persuading customers to make purchases or schedule appointments, meeting sales targets.
Customer Service:
Providing information, resolving issues, and ensuring customer satisfaction.
Documentation:
Maintaining accurate records of customer interactions in a database.
Follow-up:
Following up with leads and existing customers to ensure satisfaction and drive sales.