Backup Supervisor

A Backup Supervisor in Swiggy would typically be responsible for assisting the primary supervisor in overseeing the operations of a specific area or unit (like a POD) within Swiggy’s network. This includes tasks such as ensuring smooth operations, monitoring key performance indicators (KPIs), maintaining hygiene and safety standards, and managing inventory and expenses. The backup supervisor would also be involved in training and development of staff, and ensuring compliance with company policies and procedures.
Here’s a more detailed breakdown:

Key Responsibilities:
1. Operational Oversight:
Assisting the primary supervisor in monitoring daily operations, ensuring smooth order fulfillment, and maintaining service quality within the assigned area.
2. KPI Monitoring:
Tracking key performance indicators (KPIs) such as order acceptance rates, delivery times, and customer satisfaction, and identifying areas for improvement.
3. Inventory Management:
Cross-checking inventory levels, ensuring timely procurement of supplies, and minimizing waste and excess stock.
4. Cost Management:
Identifying opportunities to reduce costs related to cash purchases, indenting, and manpower, and verifying expense data.
5. Hygiene and Safety:
Ensuring adherence to food safety regulations, maintaining a clean and safe work environment, and identifying and addressing potential safety risks.
6. Staff Management:
Assisting in the training and development of direct reports, conducting performance reviews, and providing feedback.
7. Compliance:
Ensuring compliance with all company policies and procedures, including those related to food safety, hygiene, and operational standards.
8. Problem Solving:
Addressing operational issues and customer complaints, and working with the team to find effective solutions.
9. Relationship Building:
Maintaining positive relationships with restaurant partners and other stakeholders.