BPO

A BPO job such as a Customer Service Associate or a Voice Process associate, typically involves handling customer inquiries, resolving issues, and providing support via phone or other communication channels. These roles often require strong communication skills, problem-solving abilities, and the ability to work with customer management systems.

Common BPO Roles at Tech Mahindra:
1. Customer Service Associate:
This role focuses on handling customer inquiries, resolving issues, and ensuring customer satisfaction through various communication channels like voice, chat, or email.
2. Voice Process Associate:
This role involves handling customer interactions primarily through phone calls, addressing queries, resolving complaints, and providing support.
3. Technical Support Voice Process:
This role involves providing technical assistance to customers over the phone, troubleshooting issues related to products or services, and guiding them through solutions.
4. Collections & Verification Specialist:
This role focuses on managing accounts receivable, verifying invoices, and administering debt collection recovery.
5. Non-Voice (Chat & Email) Process:
This role involves handling customer interactions through chat and email, resolving queries, and providing support.