IT Support Executive

An IT Support Executive provides technical assistance and support to users, resolving hardware, software, and network issues. Their responsibilities include installing and configuring systems, troubleshooting problems, and maintaining IT infrastructure to ensure smooth operations. They also collaborate with other teams and vendors to address more complex issues.

Key Responsibilities:

1. Provide Technical Support: Offer assistance to users experiencing IT-related problems, including hardware, software, and network issues.
2. Troubleshooting and Problem Solving: Diagnose and resolve technical issues, either independently or in collaboration with other teams.
3. System and Network Maintenance: Configure, install, and maintain computer systems, networks, and related hardware and software.
4. User Support: Assist users with software and hardware setup, account management, and password issues.
5. Documentation and Reporting: Maintain records of issues, solutions, and system configurations.
6. Collaboration and Communication: Effectively communicate with users, colleagues, and vendors to resolve technical problems and ensure smooth operations.
7. Training and Development: Train users on new software, hardware, and IT procedures.
8. Security Management: Implement and maintain security protocols to protect company data and systems.
9. Hardware and Software Management: Manage inventory of IT equipment, software licenses, and subscriptions.
10. Stay Updated: Keep abreast of new technologies and trends in the IT field.