Senior Relation Manager

A Senior Relationship Manager in the home appliance industry is responsible for building and maintaining strong relationships with key clients, distributors, and partners, driving sales growth, and ensuring customer satisfaction. This role involves strategic account management, identifying and addressing client needs, and collaborating with internal teams to deliver exceptional service. They also play a crucial role in market expansion and identifying new business opportunities.

Key Responsibilities:

1. Client Relationship Management:
Develop and maintain strong, long-term relationships with key clients, distributors, and partners.
Act as the primary point of contact for assigned accounts, understanding their needs and providing tailored solutions.
Conduct regular business reviews to assess client satisfaction, address concerns, and identify opportunities for growth.
Ensure clients receive the best value from their purchases and resolve any issues promptly.
2. Business Development:
Identify and pursue new business opportunities within existing client accounts and through new client acquisition.
Collaborate with the sales team to develop and implement strategies for upselling and cross-selling.
Monitor market trends and competitor activities to identify potential threats and opportunities.
Drive sales growth and achieve revenue targets within assigned accounts.
3. Account Management:
Manage a portfolio of accounts, developing and executing account plans to achieve business objectives.
Oversee the onboarding process for new clients and ensure a smooth transition.
Prepare and deliver presentations to clients and stakeholders, showcasing the company’s products and services.
Monitor account performance and generate regular reports on sales activities and client satisfaction.
4. Team Collaboration:
Work closely with internal teams, including sales, marketing, and customer service, to ensure client needs are met.
Provide guidance and support to junior relationship managers, fostering a collaborative and high-performance team environment.
Collaborate with other departments to ensure company meets clients’ expectations.
5. Customer Satisfaction:
Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement.
Address customer complaints and resolve issues promptly and effectively.
Promote a positive corporate image and maintain strong relationships with clients.

Must have relevant experience.