Telecaller

A Telecaller is primarily responsible for contacting potential and existing customers via phone to promote IT products and services, generate leads, and build customer relationships. They handle both inbound and outbound calls, address customer inquiries, resolve issues, and maintain detailed records of interactions. Effective communication, strong sales skills, and a thorough understanding of IT solutions are crucial for success in this role.

Key Responsibilities:
1. Outbound Calling:
Making calls to potential customers to introduce IT solutions, explain product features, and generate interest.
2. Inbound Call Handling:
Addressing customer inquiries, providing support, and resolving issues related to IT products and services.
3. Lead Generation:
Identifying and qualifying potential customers through phone conversations.
4. Sales Support:
Following up on leads, converting prospects into customers, and achieving sales targets.
5. Customer Relationship Management:
Building and maintaining strong relationships with customers, understanding their needs, and providing solutions.
6. Database Management:
Maintaining accurate records of customer interactions, updating CRM systems, and managing customer information.
7. Product Knowledge:
Staying updated on the latest IT solutions, product features, and industry trends.
8. Reporting and Documentation:
Recording call details, preparing reports, and documenting customer interactions.