Telecallers

A telecaller, also known as a telemarketer or telephone operator, is a professional who communicates with customers or potential clients via telephone to promote products or services, gather information, or provide support. They are essentially the voice of a company, interacting directly with customers to build relationships, resolve issues, and drive sales or achieve other business objectives.
Key Responsibilities of a Telecaller:
1>>Outbound Calling:
Making calls to prospective clients to introduce products or services, explain their benefits, and attempt to generate interest or sales.
2>>Inbound Handling:
Answering incoming calls from customers to address inquiries, provide support, and resolve issues.
3>>Lead Generation and Sales:
Gathering information from potential customers, following up on leads, and working to convert prospects into paying customers.
4>>Customer Relationship Management:
Building rapport with customers, understanding their needs, and providing appropriate solutions or information.
5>>Product/Service Knowledge:
Staying updated on product details, service offerings, and any relevant updates.
6>>Maintaining Records:
Accurately documenting customer interactions, call logs, and any follow-up actions required.
7>>Meeting Targets:
Working towards achieving daily, weekly, or monthly targets for sales, leads generated, or customer interactions.
8>>Problem Solving:
Handling customer complaints and resolving issues professionally and efficiently.
9>>Following Procedures:
Adhering to company scripts, policies, and procedures during all interactions.
10>>Communication and Persuasion:
Effectively communicating with customers, building trust, and using persuasive techniques to achieve desired outcomes.

Urgent requirement :::

Telecallers – Sports event company. Goregaon.