BPO / Telecaller

A BPO Telecaller primarily handles phone-based interactions to engage with customers, offering support, generating leads, and promoting products or services. They act as the voice of the company, building customer relationships and contributing to sales and customer satisfaction through effective communication and problem-solving.
Here’s a more detailed breakdown:
Key Responsibilities:
Outbound Calling:
Making calls to potential customers to introduce products or services, generate leads, and build interest.
Inbound Call Handling:
Addressing customer inquiries, resolving complaints, and providing support for existing customers.
Product/Service Knowledge:
Staying informed about company offerings to effectively explain features, benefits, and pricing.
Customer Relationship Management:
Building rapport with customers, understanding their needs, and fostering positive interactions.
Sales and Lead Generation:
Converting prospects into customers by effectively communicating value and handling objections.
Maintaining Records:
Accurately documenting call details, customer interactions, and follow-up actions in the CRM system.
Meeting Targets:
Achieving individual and team sales or engagement goals by effectively managing call volume and customer interactions.
Following Scripts and Guidelines:
Adhering to company policies and communication scripts to ensure consistency and professionalism.

– BPO / Telecaller

📍 Job Location:
Ameerpet, Hyderabad

🔸 Key Requirements:
– Strong communication skills
– Proficiency in Hindi and English is an added advantage

💰 Salary:
Salary will be based on interview performance and experience