Collection Executive

A collection executive, also known as a collections officer or agent, is responsible for recovering outstanding payments from customers or clients who owe money to a company. This role involves communicating with debtors, negotiating payment plans, and ensuring compliance with company policies and legal regulations.

Key Responsibilities:

1. Debt Recovery:
Contacting customers with overdue payments via phone, email, or other communication methods to arrange for payment.
2. Negotiation:
Discussing payment options with customers facing financial difficulties, negotiating payment plans, and resolving payment discrepancies.
3. Record Keeping:
Maintaining accurate records of all collection efforts, customer interactions, and payment arrangements.
4. Problem Solving:
Investigating and resolving customer queries and complaints related to billing and payment issues.
5. Compliance:
Ensuring all collection activities adhere to company policies and relevant laws and regulations, such as the Fair Debt Collection Practices Act.
6. Relationship Building:
Developing and maintaining positive relationships with customers to facilitate timely payments and improve overall customer satisfaction.
7. Reporting:
Providing regular updates to management on the status of outstanding payments and collection efforts.
8. Process Improvement:
Identifying opportunities to improve the efficiency and effectiveness of the collection process.

Company will provide vehicle and driver.
No target and No sales just collecting the product.
Freshers only.