CRM Senior Executive

A Senior CRM Executive would likely be responsible for managing customer relationships, handling post-sales activities, and ensuring customer satisfaction throughout the customer lifecycle. This includes tasks like welcome calls, providing progress updates, coordinating handover processes, managing payments, and resolving customer queries and complaints. They would also be involved in data management, reporting, and potentially some level of team coordination.

Key Responsibilities:
1. Customer Relationship Management:
Building and maintaining strong relationships with customers, addressing their queries and concerns, and ensuring their needs are met throughout the property lifecycle.
2. Post-Sales Activities:
Managing activities from post-sales to handover, including documentation, collections, and other paperwork.
3. Progress Updates:
Providing regular updates to customers regarding property progress, approvals, and timelines.
4. Handover and Possession:
Coordinating the handover process to ensure a smooth transition for customers.
5. Payment Management:
Monitoring and tracking customer payments and ensuring adherence to payment schedules.
6. Query Resolution:
Addressing customer queries and complaints promptly and effectively, working with other teams to provide solutions.
7. Data Management:
Maintaining accurate customer records and ensuring timely follow-up on customer interactions.
8. Reporting:
Preparing and submitting reports on CRM activities and customer interactions.
9. Coordination:
Collaborating with other teams like sales, finance, and operations to ensure seamless processes.
10. Customer Satisfaction:
Proactively addressing customer concerns and working to enhance customer satisfaction and retention.
11. Process Improvement:
Identifying areas for improvement in customer service processes and contributing to their enhancement.