customer Delight Associate

Monitoring, Reporting & Insights

Track daily brand mentions, sentiment, and reputation risks Use listening tools (Brand24, Mention, Google Alerts, etc.)

Prepare weekly insights reports with actionable suggestions Spot trends, recurring issues & reputational opportunities

sensitivity

What We’re Looking For

6 months – 2 years’ experience in Brand / ORM / Social Media / Community / Digital PR

Excellent written communication & emotional intelligence

Strong understanding of Reddit, Quora, Linkedin & YouTube culture

Working knowledge of SEO/SERM is a bonus

Strong judgment, active listening & brand

Ability to work cross-functionally & thrive in fast-paced environment

Education

Bachelor’s or Master’s in Marketing, Communications, PR, or related field

Why Join NxtWave

Work with founders & business leaders shaping India’s tech talent revolution

Be part of one of the most data-driven and cross-functional teams

Opportunity to lead brand trust & student experience initiatives

Exposure to Al-led transformation & high-growth systems

Steep learning curve, rapid career growth & real impact