Customer Relationship Manager

A Customer Relationship Manager (CRM) builds and maintains strong, profitable relationships with a company’s clients, ensuring customer satisfaction and loyalty, which are crucial for business growth. They act as a key point of contact, managing interactions, resolving issues, and identifying opportunities to enhance the customer experience. This role often involves collaborating with sales, marketing, and customer service teams to improve overall customer experience and drive business growth.
Key Responsibilities:
Building and Maintaining Relationships:
Establishing and nurturing strong, long-term relationships with clients to foster loyalty and repeat business.
Customer Satisfaction and Retention:
Ensuring customers are satisfied with products and services, and implementing strategies to retain them.
Handling Customer Inquiries and Issues:
Acting as a primary point of contact for customer inquiries, complaints, and feedback, and working to resolve issues efficiently.
Identifying Opportunities for Improvement:
Analyzing customer interactions, feedback, and data to identify areas where the customer experience can be enhanced.
Collaborating with Internal Teams:
Working closely with sales, marketing, and customer service teams to ensure a consistent and positive customer experience.
Developing and Implementing Strategies:
Creating and executing strategies to improve customer relationships, increase customer satisfaction, and drive business growth.
Monitoring and Analyzing Data:
Tracking customer interactions and data to identify trends, measure the effectiveness of strategies, and inform decision-making.
Customer Relationship Manager
Qualification: Graduation
Exp: 10 to 15 years in Real Estate & Constructions mandatory
Gender: Male