Customer Support Associate(BPO)

A BPO job description typically involves handling customer interactions, both inbound and outbound, to resolve queries, provide support, and potentially sell products or services. This can involve tasks like answering calls, responding to emails, and managing customer data. BPO jobs are often categorized into voice and non-voice processes, with voice roles focusing on phone-based communication and non-voice roles handling other channels like email and chat.
Here’s a more detailed breakdown of common responsibilities in a BPO job:
1. Handling Customer Interactions:
Answering Calls: Responding to inbound calls from customers, addressing their inquiries, and providing assistance.
Making Outbound Calls: Making calls to potential customers to promote products or services.
Resolving Issues: Troubleshooting customer problems and finding appropriate solutions.
Maintaining Records: Accurately documenting customer interactions and updating relevant systems.
2. Communication and Sales:
Providing Information: Clearly explaining product details, pricing, and benefits to customers.
Selling Products/Services: Persuading customers to make purchases or sign up for services, meeting sales targets.
Following Scripts: Adhering to communication scripts and guidelines to maintain consistency.

Languages known: Telugu, English, Hindi, Kannada.
24/7 Rotational Shifts.
Fresher.