FOA (IDS SOFTWARE KNOWLEDGE MUST)

A Front Office Associate (FOA) with IDS (Internet Distribution System) software knowledge typically handles guest interactions, manages reservations, and uses the IDS software to distribute hotel inventory and rates online. This role is crucial in the hospitality industry, acting as the main point of contact for guests and ensuring smooth daily operations. The FOA will also be involved in tasks like managing front desk activities, coordinating with other departments (housekeeping, food & beverage), and preparing reports.
Key Responsibilities:
1>>Guest Interaction: Providing excellent customer service, addressing guest inquiries, and handling complaints.
2>>Reservation Management: Managing reservations, including making, modifying, and canceling them, often through the IDS software.
3>>Front Desk Operations: Ensuring the front desk area is clean, organized, and efficiently run.
IDS Software Proficiency: Utilizing the IDS software to manage online distribution of hotel inventory and rates to various booking channels (OTAs, GDS, etc.).
4>>Reporting: Preparing and maintaining accurate front office reports.
Coordination: Working with other departments like housekeeping and food & beverage to ensure seamless operations.

Incredible one Hotel, Hyderabad hiring for below staff:-

Urgent Requirement

FOA (IDS SOFTWARE KNOWLEDGE MUST)

(Hotel Experiance Must)

Interested candidates can share CV at  careers@hotelincredible1.com