Telecallers

A Telecaller would likely be responsible for making and receiving calls to promote the company’s products or services, handling customer inquiries, and potentially contributing to sales. They would need strong communication and interpersonal skills to interact with customers effectively, update records, and follow up on leads. Additionally, they might be involved in gathering customer feedback and contributing to overall customer satisfaction.
Here’s a more detailed breakdown of the potential responsibilities:

Core Responsibilities:
1. Outbound Calling: Making calls to potential and existing customers to promote products/services, explain offerings, and generate interest.
2. Inbound Call Handling: Addressing customer inquiries, resolving complaints, and providing information about products and services.
3. Customer Interaction: Engaging with customers, building rapport, and ensuring a positive customer experience.
4. Sales Support: Assisting in sales efforts, cross-selling, and upselling to maximize revenue opportunities.
5. Lead Follow-up: Following up on leads to convert prospects into customers.
6. Record Keeping: Maintaining accurate call logs, updating customer records, and managing CRM data.
7. Feedback Collection: Gathering customer feedback to improve services or products.

Languages known:- English, Telugu, Hindi.