Telecallers

A Telecaller would be responsible for making outbound calls to potential students, providing information about courses and admissions, and handling inbound inquiries about the educational programs. They would also maintain records of calls, follow up with leads, and work towards achieving sales targets.
Here’s a more detailed breakdown:

Responsibilities:

1. Outbound Calling:
Initiating calls to prospective students to introduce educational programs and services offered by Indra Education Services Limited.
2. Inbound Handling:
Answering incoming calls from students and parents, addressing their queries about courses, fees, admission procedures, etc.
3. Lead Qualification:
Identifying potential students and assessing their suitability for the offered programs.
4. Information Provision:
Providing accurate and detailed information about courses, fees, admission processes, and other relevant details to prospective students.
5. Sales Conversion:
Guiding students through the admission process, addressing their concerns, and converting leads into enrollments.
6. Database Management:
Maintaining accurate records of all calls, follow-ups, and student information in the CRM system.
7. Reporting:
Generating reports on call activity, lead status, and other relevant metrics.
8. Collaboration:
Working closely with the admissions team to streamline the enrollment process and ensure a smooth experience for students.
9. Product Knowledge:
Staying up-to-date on the latest educational programs, offerings, and any changes to the admission process.
10. Customer Relationship Management:
Building and maintaining positive relationships with prospective students and parents, addressing their needs and concerns effectively.