voice process

A voice process job, often found within a Business Process Outsourcing (BPO) environment, involves handling customer interactions via phone calls to provide support, resolve issues, and manage inquiries. It’s a customer service role that requires excellent communication and problem-solving skills, as well as the ability to handle a high volume of calls efficiently.

Key Responsibilities:

1>>Customer Interaction:
Handling inbound and outbound calls to address customer inquiries, resolve complaints, and provide support.
2>>Information Provision:
Explaining product information, guiding customers through processes, and offering solutions to their problems.
3>>Issue Resolution:
Identifying and resolving customer issues, escalating complex problems to senior team members when necessary.
4>>Record Keeping:
Maintaining accurate and up-to-date customer records and documenting all interactions.
5>>Sales and Promotion:
Upselling or cross-selling products and services, when appropriate, and contributing to sales targets.
6>>Communication:
Maintaining a professional and empathetic tone, ensuring clear and effective communication with customers.

Hindi LANGUAGE mandatory