customer relationship executive

A Customer Relationship Executive (CRE) builds and maintains strong relationships with clients, ensuring their satisfaction and loyalty. They handle customer inquiries, resolve issues, and act as a point of contact for a portfolio of clients, working to improve customer experience and drive business growth.
Key Responsibilities:
1.Client Relationship Management:
Building and maintaining strong, long-lasting relationships with customers, serving as their primary point of contact.
2.Customer Service:
Providing excellent customer service, addressing inquiries, resolving complaints, and ensuring customer satisfaction.
3.Issue Resolution:
Handling customer inquiries, complaints, and escalations in a timely and professional manner.
4.Communication:
Maintaining clear and consistent communication with clients, providing updates, and proactively addressing potential issues.
5.Collaboration:
Collaborating with internal teams (e.g., sales, marketing, support) to ensure customer success and a positive overall experience.
6.Feedback Collection:
Gathering customer feedback through surveys and other channels to identify areas for improvement and enhance customer experience.
7.Reporting:
Maintaining accurate customer records and generating reports on customer interactions, issues, and satisfaction levels.
8.Sales Support:
Supporting sales efforts by identifying opportunities to upsell or cross-sell products/services to existing clients.
9.Client Retention:
Working to retain clients by proactively addressing their needs and ensuring their ongoing satisfaction.

Tagged as: sales