Service Advisor

A Service Advisor acts as the primary point of contact for customers requiring vehicle service and repair, managing the entire process from initial contact to vehicle delivery. This role involves effectively communicating with customers to understand their needs, coordinating with technicians, providing accurate cost estimates, and ensuring customer satisfaction throughout the service experience.

Key Responsibilities:

1. Customer Interaction:
Greet customers, understand their vehicle service needs, and explain necessary repairs in a clear and understandable manner.
2. Service Coordination:
Work with technicians to determine the scope of work, order parts, and schedule service appointments.
3. Cost Estimation and Communication:
Provide accurate cost estimates for repairs and maintenance, explaining the details to customers.
4. Customer Updates and Follow-up:
Keep customers informed about the progress of their vehicle service and any changes or updates.
5. Quality Assurance:
Ensure the quality of work performed and customer satisfaction before vehicle delivery.
6. Sales and Promotion:
Promote additional services, parts, and accessories to enhance the customer experience.
7. Record Keeping:
Maintain accurate service records and documentation.