customer care executive

customer service executive often creates guidelines and best practices for how to offer customer service within the company. They may create written guidelines for when and how to train existing employees, what to do when the customer service representative does not know the answer to a customer question.

Responsibilities

>>Actively Listen and Understand Customer Concerns. …
>>Respond promptly. …
>>Maintain a Positive and Professional Demeanor. …
>>Have a Strong Knowledge of the Company’s Products & Services. …
>>Be Adaptable and Resourceful. …
>>Build Long-lasting Customer Relationships.