Team Leader – Operations

A Team Leader is responsible for leading a team of delivery executives, ensuring efficient and timely shipment deliveries and pickups, and maintaining operational standards. This role involves supervising daily operations, training team members, handling customer escalations, and preparing reports. Essentially, the team leader acts as a point of contact for their team, ensuring smooth workflow and high-quality service.

Core Responsibilities:

1. Supervising Operations:
Overseeing daily operations, including shipment sorting, allocation, and ensuring adherence to operational procedures.
2. Team Management:
Motivating, training, and guiding team members, managing performance, and resolving conflicts.
3. Customer Service:
Handling customer escalations, addressing issues, and ensuring a positive customer experience.
4. Reporting & Documentation:
Preparing daily reports, managing ERP transactions, and ensuring accurate documentation.
5. Hub Management:
Ensuring smooth hub operations, including opening/closing procedures and maintaining a safe environment.
6. Compliance:
Ensuring adherence to company policies, safety regulations, and service level agreements.
7. Continuous Improvement:
Identifying areas for improvement in operations and contributing to process optimization.

>>> Logistics experience Mandatory.