Relationship Officer – Field Home Loans(On-roll)

A Field Home Loan Relationship Officer is primarily responsible for generating leads, securing home loans, and building strong client relationships in a specific geographic area. They work directly with potential and existing customers, often in the field, to understand their needs and offer appropriate home loan solutions. This role involves prospecting, sales, product promotion, and customer service, all with the goal of achieving sales targets and fostering long-term customer loyalty.
Here’s a more detailed look at their responsibilities:
1. Sales and Business Development:
Lead Generation:
Identifying potential customers through various channels like networking, referrals, and market research.
Prospecting:
Engaging with potential customers to assess their home financing needs and determine suitability for home loans.
Sales:
Presenting and promoting home loan products and services to prospective clients, emphasizing benefits and features.
Achieving Sales Targets:
Meeting or exceeding individual and team sales targets for home loan products.
2. Customer Relationship Management:
Building Relationships:
Establishing and maintaining strong relationships with both new and existing customers to ensure loyalty and repeat business.
Customer Service:
Providing exceptional customer service, addressing inquiries, and resolving issues promptly.
Customer Lifecycle Management:
Managing the entire loan lifecycle, from application to loan servicing and beyond.
3. Field Activities:
Market Research:
Staying informed about real estate trends, competitor offerings, and builder launches in their assigned area.
Networking:
Building relationships with builders, real estate agents, and other industry professionals to generate leads.
Direct Interaction:
Meeting with potential and existing customers in their homes or offices to discuss their needs and offer solutions.
4. Product Knowledge:
Deep Understanding of Home Loans:
Possessing a thorough understanding of different home loan products, features, and processes.
Financial Assessment:
Conducting financial assessments and credit evaluations to determine customer eligibility for home loans.
5. Other Responsibilities:
Cross-selling:
Identifying opportunities to cross-sell other financial products and services to existing home loan customers.
Reporting:
Maintaining accurate records of sales activities, customer interactions, and loan applications.
Collaboration:
Working collaboratively with internal teams, including branch managers and loan processing staff, to ensure a smooth loan application process.
Driving License Needed