US Voice Process Executive

A US Voice Process Executive handles inbound and outbound calls from customers in the United States, resolving queries, providing information, and ensuring customer satisfaction. This role requires excellent communication skills, strong problem-solving abilities, and the ability to work effectively in a team.

Key Responsibilities:

1>>Customer Interaction:
Handling inbound and outbound calls professionally, addressing customer inquiries, resolving complaints, and providing accurate information about products and services.
2>>Problem Solving:
Identifying and resolving customer issues efficiently, providing appropriate solutions and alternatives, and following up to ensure resolution.
3>>Communication:
Communicating clearly and effectively with customers, actively listening to their needs, and maintaining a positive and professional demeanor.
4>>Documentation:
Maintaining accurate records of customer interactions, using CRM software, and documenting all communication for future reference.
5>>Teamwork:
Collaborating with team members to achieve common goals, improve customer service practices, and contribute to a positive work environment.
6>>Process Adherence:
Following communication scripts, guidelines, and procedures to ensure consistency and quality in service delivery.
7>>Customer Satisfaction:
Focusing on providing excellent customer service, meeting or exceeding customer expectations, and building positive customer relationships.

🎯 We’re Hiring
Role – US Voice Process Executive
Experiences – 1 – 4 Years (Work from Office)
Location – Kolkata, Noida
NP – Immediate Joiners Preferred
Education – CBSE or ICSE background preferred
Shift- Night shift (Work from office)
Looking to grow your career in international customer support? Join our dynamic team in Kolkata and take the next step in your BPO journey!
🔹 Responsibilities:
Handle inbound/outbound calls from international clients
Provide prompt and professional customer service
Maintain high-quality call standards and client satisfaction
🔹 Requirements:
Strong verbal communication skills in English
Experience in an international voice process (US/UK/AU shifts)
Comfortable with rotational or night shifts
Immediate or short notice joiners preferred
✨ What We Offer:
Competitive salary + performance incentives
Supportive work environment
Career growth and training opportunities
📧 Apply Now: Send your CV to Niharika.Banadar@strsi.com