Branch Relationship Manager

A Branch Relationship Manager (BRM) is responsible for building and maintaining strong client relationships within a specific branch, driving business growth, and ensuring client satisfaction. They act as a point of contact for clients, understanding their needs, and recommending appropriate financial products and services. BRMs also play a key role in achieving branch sales targets and contributing to the overall success of the branch.

Here’s a more detailed breakdown of the roles and responsibilities:

Client Relationship Management:

Building and maintaining relationships:
BRMs cultivate strong, long-term relationships with clients, fostering loyalty and trust.
Understanding client needs:
They assess clients’ financial situations, goals, and preferences to offer personalized advice and solutions.
Providing financial advice:
BRMs guide clients in making informed decisions about their finances, recommending suitable products and services.
Ensuring client satisfaction:
They address client inquiries, resolve issues promptly, and strive to exceed client expectations.

Business Development:

Identifying new business opportunities:
BRMs actively seek out potential clients through various channels, including referrals, networking, and marketing initiatives.
Promoting and selling financial products and services:
They play a key role in achieving branch sales targets by effectively promoting and selling the bank’s offerings.
Cross-selling and upselling:
BRMs identify opportunities to offer existing clients additional products and services that align with their needs.

Skills:
• Should have a passion and desire to work in the social service sector.
• Ability & desire for hands on work in the field with customers.
• Basic Knowledge of accounting and finance is desirable
• Basic Computer knowledge
• Marketing and sales skills
• Good interpersonal skills
• Should Have good verbal fluency and using simple, clear and purposeful language

Fluency in Local Language