Gold Loan Officer

A Gold Loan Officer’s primary responsibility is to facilitate gold loans by managing the entire process from loan application to repayment, ensuring compliance and achieving sales and recovery targets. This involves appraising gold, processing applications, managing accounts, providing customer service, and assisting in sales and recovery efforts.
Key Responsibilities:
1. Gold Appraisal and Valuation:
Determining the value of gold ornaments for loan purposes.
2. Loan Processing:
Processing gold loan applications, ensuring compliance with company policies, and adhering to KYC regulations.
3. Account Management:
Monitoring gold loan accounts, following up on overdue payments, and managing loan closures.
4. Customer Service:
Providing excellent customer service, resolving issues related to gold loans, and ensuring customer satisfaction.
5. Sales and Recovery:
Assisting in achieving gold loan sales and recovery targets by generating leads and converting them into loans.
6. Documentation:
Maintaining accurate records of gold loan transactions, customer interactions, and ensuring proper documentation.
7. Compliance:
Ensuring compliance with company policies and regulations related to gold loans.
8. Branch Operations:
Managing branch operations, including safe room operations and security measures.
9. Relationship Building:
Developing and maintaining strong relationships with customers and branch staff.