Service Advisor

A Service Advisor job description typically involves acting as a point of contact for customers at a dealership or service center, translating technical information into layman’s terms, and facilitating the service process. They are responsible for understanding customer needs, discussing repair options, and coordinating with technicians to ensure smooth and efficient service delivery.

Key Responsibilities:

1. Customer Interaction:
Greet customers, listen to their concerns, and explain service options in a clear and understandable manner.
2. Service Planning:
Work with technicians to assess vehicle issues, develop repair plans, and estimate costs.
3. Communication:
Relay information between customers and technicians, ensuring clear communication and expectations.
4. Record Keeping:
Maintain accurate records of customer service requests and repairs, including repair orders and invoices.
5. Sales and Upselling:
Identify and suggest additional services or parts that may be beneficial to the customer.
6. Scheduling:
Manage and coordinate service appointments and ensure timely completion of repairs.
7. Troubleshooting:
Assist in diagnosing issues, consulting with technicians, and recommending solutions.