Branch Manager

A Branch Manager of a medical store (or pharmacy) is responsible for the overall operational performance of a specific location, including managing staff, ensuring compliance, and driving sales. They oversee daily operations, manage inventory, and work to enhance customer service and profitability.
Key Responsibilities of a Branch Manager:
1. Leadership and Management:
a. Lead, train, and motivate the pharmacy staff.
b. Manage staffing schedules and ensure adequate coverage.
c. Resolve operational issues and address customer complaints.
d. Hiring, training, and supervising pharmacy staff.
2. Operations and Compliance:
a. Ensure compliance with all relevant regulations and policies.
b. Maintain a clean and organized store environment.
c. Manage inventory, including ordering and controlling stock.
d. Monitor and record refrigerator and storage temperatures.
e. Maintain accurate records of inventory, patient information, and insurance claims.
3. Sales and Profitability:
a. Develop and execute strategies to meet sales targets and business objectives.
b. Drive sales growth and maximize profitability.
c. Implement marketing initiatives and promotional campaigns.
d. Prepare financial statements and budgets.
4. Customer Service:
a. Provide excellent customer service and address customer inquiries.
b. Handle patient counseling and medication information.
c. Strengthen customer relationships and build loyalty.
Requirements:
Certification or relevant qualification.
Strong communication and interpersonal skills.
Attention to detail and accuracy in dispensing medications.
Previous retail pharmacy experience.