Customer Relationship Executive

A Customer Relationship Executive in a medicals context is responsible for building and maintaining strong relationships with clients, primarily hospitals, pharmacies, and other healthcare providers. This involves understanding their needs, addressing concerns, and ensuring they are satisfied with the company’s products and services. They also play a role in identifying new business opportunities and driving sales growth.

Here’s a more detailed look at the responsibilities:

Key Responsibilities:
1. Relationship Management:
Establishing and nurturing relationships with existing clients, understanding their unique needs and preferences.
2. Customer Service:
Responding promptly and effectively to customer inquiries, addressing concerns, and ensuring a positive customer experience.
3. Sales & Business Development:
Identifying new business opportunities, converting leads, and contributing to sales growth.
4. Communication:
Communicating effectively with clients through various channels (phone, email, in-person) to build rapport and ensure satisfaction.
5. Data Analysis & Reporting:
Analyzing customer data to identify trends, improve customer relationship management strategies, and track performance.
6. Collaboration:
Working with other departments (marketing, sales, purchase) to improve the overall customer journey.
7. Problem Solving:
Addressing and resolving customer issues promptly and efficiently.
8. Project Management:
In some roles, may be involved in project planning, execution, and monitoring to ensure client needs are met.
9. Process Improvement:
Identifying areas for improvement in customer service and relationship management processes.

Requirements:
1. Certification or relevant qualifications.
2. Strong communication and interpersonal skills.
3. Attention to detail and accuracy in dispensing medications.
4. Previous retail pharmacy experience.