Receptionists

A Receptionist is the first point of contact for patients, responsible for managing the front desk and ensuring smooth operations of the clinic. Key duties include greeting patients, answering phones, scheduling appointments, managing patient records, handling payments, and maintaining a tidy reception area. They also play a crucial role in providing excellent customer service and administrative support to the dental team.
Here’s a more detailed breakdown:

Key Responsibilities:

1. Patient Interaction: Greeting patients, answering inquiries, and providing a positive first impression of the clinic.
2. Appointment Management: Scheduling, rescheduling, and confirming appointments for dental treatments and check-ups.
3. Record Keeping: Maintaining patient files, updating records, and ensuring accuracy of information.
4. Financial Transactions: Processing payments, managing billing, and handling insurance claims.
5. Communication: Answering phones, relaying messages and communicating with patients and staff.
6. Administrative Tasks: Filing, photocopying, scanning documents, and maintaining office supplies.
7. Ensuring a Welcoming Environment: Keeping the reception area tidy and organized.
8. Coordinating with Dental Staff: Assisting with daily schedules, preparing patient charts, and communicating treatment information.
9. Following Protocols: Adhering to office procedures and maintaining patient confidentiality.

Timings:-
Morning – 4hrs
Evening – 4hrs