IT Support Executive

An IT Support Executive, also known as a Help Desk Technician or Technical Support Specialist, is responsible for providing technical assistance and support to end-users, primarily employees. They are the first point of contact for IT issues, handling inquiries, troubleshooting problems, and resolving technical challenges.
Key Responsibilities:
1. Troubleshooting and Problem Solving:
Identifying and resolving technical issues related to hardware, software, and network systems.
2. Technical Support:
Providing assistance to users on various technical matters, including hardware, software, and network-related issues.
3. User Support:
Assisting with setting up new user accounts, resetting passwords, and troubleshooting common technical problems.
4. System Maintenance and Monitoring:
Monitoring and maintaining computer systems and networks to ensure smooth operation and performance.
5. Hardware and Software Installation and Configuration:
Installing, configuring, and maintaining hardware and software, including operating systems and applications.
6. Communication and Collaboration:
Communicating effectively with users, providing clear instructions, and collaborating with other IT staff and departments.
7. Data Security:
Ensuring data security by implementing security protocols and monitoring system security.
8. Documentation:
Creating and maintaining documentation for IT processes, procedures, and troubleshooting steps.
9. Training:
Providing training to users on new software, hardware, or systems.
10. Collaboration with External Vendors:
Collaborating with external vendors to resolve specialized IT issues.
Female Candidate only.