Telecaller

A Telecaller, also known as a telemarketer or phone sales representative, is responsible for making and receiving phone calls to interact with customers, either existing or potential, to promote products or services, provide support, or gather feedback. They are the voice of the company, directly interacting with customers to build relationships, resolve issues, and drive sales.

Key Responsibilities:

1. Making outbound calls: Promoting products or services, generating leads, and following up with prospects.
2. Handling inbound calls: Assisting customers with inquiries, resolving complaints, and providing solutions.
3. Generating sales leads: Identifying potential customers and converting them into leads.
4. Maintaining accurate records: Updating CRM systems and documenting call details.
5. Building rapport: Establishing and maintaining positive relationships with customers.
6. Achieving sales targets: Working towards individual and team sales goals.
7. Providing product information: Explaining product features, benefits, and pricing to customers.
8. Resolving customer issues: Addressing complaints and escalating issues when necessary.
9. Following communication scripts: Adhering to company guidelines and scripts for consistent communication.